#115 Upskilling Your Workforce: Embracing AI and Making It Part of the Day-to-Day

10/28/2024 by Pepper Russell, IOM

The workplace is evolving, and artificial intelligence (AI) is no longer just a buzzword—it’s becoming an integral part of how we work. But introducing new skills like AI into the workplace can feel intimidating, both for leadership and employees. The key to success is a thoughtful, engaging approach that empowers your team to embrace learning and seamlessly work these skills into their daily routines.

Here’s a guide to introducing AI training in your workplace and ensuring your team feels supported and excited to implement their new skills.

1. Start with the Why
Before starting any training, it’s in everyone’s best interest to explain why learning AI matters. Employees need to understand how these skills will benefit not only the company but also their personal and professional growth.
Highlight how AI can make tasks more efficient, reduce repetitive work, and open doors to exciting opportunities. For example, instead of manually sorting data, AI tools can streamline the process, freeing up time for creative or strategic projects. When employees see AI as complementary to their work processes rather than a threat, they’re more likely to engage in the learning process.

2. Assess Skills and Tailor Training
Not everyone starts at the same level when it comes to tech skills, but everyone has the ability to learn. Conduct a skills assessment to gauge what your team knows. This will help you provide training programs that will meet employees where they are.
For beginners, focus on introducing AI concepts and tools in simple, relatable terms. For tech-savvy team members, offer advanced workshops or certifications. Personalized training ensures that everyone feels challenged but not overwhelmed.

3. Choose Hands-On, Interactive Learning
Long lectures or static PowerPoint presentations aren’t going to cut it. To truly engage employees, opt for hands-on learning experiences. Interactive workshops, online simulations, or even short, gamified training modules make AI concepts more accessible and easier to grasp. Encourage employees to bring real work projects to training sessions so they can see firsthand how AI tools can be applied to their own daily tasks.

4. Create a Support System
Learning new skills can be intimidating, so make sure employees feel supported along the way. Set up a mentorship program where team members who excel in AI can guide those who are still learning. Consider creating a centralized hub—like an online resource library or Slack channel—where employees can share tips, ask questions, and troubleshoot challenges among themselves. When people feel they’re part of a learning community, they’re more likely to stick with it.

5. Encourage Immediate Application
The sooner, and more often, employees use their new skills, the more confident they’ll become. Encourage them to start small by using AI in everyday tasks: AI tools for scheduling, analyzing data, or automating routine emails. Celebrate every success, no matter how small. During a team meeting, share how a team member streamlined a report with an AI tool to inspire others to try it as well.

6. Make Learning an Ongoing Journey
AI is constantly evolving, so your training needs to stay on track. Offer refresher courses or advanced training sessions to keep your team’s skills sharp. Encourage curiosity by sharing industry updates or hosting guest speakers who can discuss the latest AI trends. A culture of continuous learning ensures your team stays ahead of the curve.

7. Align AI Skills with Career Growth
Finally, tie AI learning to career development. Show employees how mastering these tools can help them achieve their professional goals, whether it’s taking on leadership roles, increasing productivity, or exploring new areas of interest or expertise.

Final Thoughts
Introducing AI skills to your team doesn’t have to be intimidating. With clear communication, tailored training, and ongoing support, you can create a workplace where employees feel empowered to embrace innovative technology. Integrating AI into daily routines will allow your team to not only work smarter but also position your company as a leader in the ever-changing world of work.